To cancel and get a refund for your travel booking, you can email us at [email protected] or send us a message using the "Chat With Us" / "Help" button located near the bottom right corner of the window.
Kindly provide the following details to help us assist you better:
- Flight / hotel that you wish to cancel for a refund
- Which traveller's booking to cancel for refund
- Reason for cancellation
- What should we do if the request is subject to fees or a refund is not available
The Navisteps team will attend to your request as soon as possible.
Refunds are subject to service provider's approval and certain reasons may not be accepted.
Refund amount also varies depending on the time of request, and is calculated by the service provider based on your ticket’s base fare, less any cancellation or processing fees that may be applicable.